Refund Policy

Thank you for choosing Zoconut Private Limited for Nutrition Consultation Management. We appreciate your trust in our offerings. To ensure your satisfaction, please carefully review our policy below (“refund policy”).

1. Eligible Circumstances for Refund

The software does not meet the specifications or features as described.
Significant and unresolvable technical issues that prevent the proper use of the product/service for more than 90 days.
Unscheduled downtime or service outages beyond acceptable limits.

2. Non-Eligible Circumstances for Refund:

Customer dissatisfaction due to personal preferences or expectations.
Changes in business priorities or decisions that render the SaaS product/service unnecessary.
Failure to use the product/service due to lack of understanding or training.
Specific conditions or circumstances that are not covered under the general refund policy described in Clause 1.

It is clarified that (i) Refunds will not be provided for dissatisfaction due to changes in user preferences, feature requests, or subjective evaluations of the application's functionality. We recommend users thoroughly explore trial versions or demos before making a purchase. (ii) Refunds will not be granted for issues arising from user-induced errors, misuse, or failure to adhere to provided guidelines. It is the user's responsibility to follow instructions and ensure the correct use of the products/services. (iii)We cannot be held responsible for issues resulting from interactions with third-party applications, devices, or services that may affect the performance of our services. Refunds will not be granted in such cases. (iv) Refunds will not be granted for issues arising from user-induced errors, misuse, or failure to adhere to provided guidelines. It is the user's responsibility to follow instructions and ensure the correct use of the products/ services. (v) Refunds will not be provided for disruptions or outages caused by force majeure events, including but not limited to natural disasters, acts of war, terrorism, or other unforeseeable circumstances beyond our control.

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3. Refund Process

To request a refund, customers must contact our support team at app@zoconut.com .
The customer must provide details of the issue or reason for the refund request.
Zoconut Private Limited will review the request and may request additional information to assist in the evaluation.
If the refund request is approved, Zoconut Private Limited will process the refund within 90 business days.
Refund requests will be reviewed and processed within 15 business days. Zoconut Private Limited reserves the right to deny refunds if the request does not meet the criteria outlined in this policy.

4. Refund Method:

Refunds will be issued using the same payment method used for the original purchase.
If a refund is not possible via the original payment method, Zoconut Private Limited will work with the customer to determine an alternative refund method.

5. Subscription Cancellation:

Upon the approval of a refund request, the customer’s subscription will be cancelled, and access to the product/service will be terminated effective immediately.

6. Changes to Refund Policy:

Zoconut Private Limited reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Information

For any questions about this refund policy, please contact us at app@zoconut.com .

8. Disclaimer:

This refund policy is not exhaustive, and Zoconut Private Limited reserves the right to determine the eligibility of refunds based on specific circumstances not explicitly covered in this refund policy.